Frequently Asked Questions

We cover pets, farm animals, and even equines. Each report is tuned to the species and breed, so results actually make sense for your animal.

Turnaround time depends on the test panel. Routine tests are typically available within 24–48 hours; specialised genetics panels take longer.

Yes. Our breed-smart reference ranges and vet-centric format make results easier to act on, compared with generic human-style reports.

You can book through your vet or directly with us. Once booked, our team schedules a doorstep pickup at your convenience.

We use world-class instruments, calibrated controls, and QA programs from global institutions—plus species-specific benchmarking.

Reports are shared digitally in the app and by email. Your vet receives them too, so treatment decisions can be made quickly.